Review Reply Manager Blueprint

Q: Can I export this blueprint to Cursor?

Yes. Paste the Bluemoonkey input prompt into the free canvas, let the AI advisor build out the blueprint, then click Export. Bluemoonkey generates a structured, Cursor-ready prompt automatically — no manual prompt writing needed.

Q: Do I need to write the Cursor prompt myself?

No. You only write the short, plain-language prompt and paste it into Bluemoonkey's canvas. Bluemoonkey's AI advisor turns it into the full node architecture, and when you click Export, it generates the structured, technical prompt for Cursor or Claude Code automatically.

A complete architecture for an AI-powered review reply tool — sentiment analysis, automatic draft generation, tone matching, and human approval gates before posting. 11 nodes, ready to export to Cursor or Claude Code.

SaaS AI Automation 11 nodes

Table of contents

What this app does
Architecture diagram
Node breakdown
How it works end-to-end
Bluemoonkey input prompt
FAQ

What this app does

Review Reply Manager is for local business owners who get 20+ reviews per month on Google Business, Yelp, or Trustpilot and can't keep up with responding to all of them. The app fetches new reviews automatically, uses AI to classify sentiment (positive, neutral, negative), drafts an appropriate reply in the business's tone, and routes every draft through a human approval gate before posting.

Responding to reviews — especially negative ones — improves local SEO, customer trust, and retention. But most business owners either don't reply or reply with generic "thank you" messages. This app makes personalized replies scalable.

This blueprint maps out 11 nodes across frontend pages, backend APIs, AI prompts, a human checkpoint, a database, and a Google Business integration. It's designed for a single business location managing one or two review profiles.

Architecture diagram

Dashboard (Page)Reply Editor (Page)Settings (Page)

↕

Reviews APIReplies API

↕

Sentiment Analysis (AI)Reply Drafter (AI)

↕

Approval Gate (Checkpoint)

↕

Reviews DB (PostgreSQL)Review Fetcher (Cron)

Node breakdown

Frontend pages

Dashboard — list of recent reviews with sentiment badge (green/amber/red), star rating, review text, and draft status (no draft / draft ready / approved / posted). Filter by sentiment, platform, and date. Shows reply rate metric (percentage of reviews with a response).
Reply Editor — side-by-side view of the original review and the AI-drafted reply. Edit the draft, adjust tone (more formal, more casual, apologetic for negative reviews). Approve and post, or reject and regenerate. Shows sentiment analysis breakdown for context.
Settings — connect Google Business Profile (OAuth), set business name and industry, configure reply tone (professional, warm, casual), set auto-fetch interval, enable/disable auto-draft generation for positive reviews (negative reviews always require manual drafting).

Backend APIs

Reviews API — GET /api/reviews (paginated list with sentiment and reply status), GET /api/reviews/:id (single review with full text, sentiment breakdown, and draft if exists), POST /api/reviews/sync (manual trigger to fetch new reviews from Google Business API).
Replies API — POST /api/replies/draft (generate AI draft for a review), PATCH /api/replies/:id (edit draft text, approve, or reject), POST /api/replies/:id/post (publish approved reply to Google Business), GET /api/replies/stats (reply rate, average response time, sentiment distribution).

AI prompts

Sentiment Analysis — input: review text and star rating; task: classify as positive, neutral, or negative with a confidence score, extract key topics mentioned (service, product, staff, pricing, location); output: sentiment label, confidence (0-1), topics array, and a one-line summary of the review's core message.
Reply Drafter — input: review text, sentiment, topics, business name, industry, configured tone, star rating; task: draft a personalized reply that addresses the specific points in the review, matches the business's tone, thanks positive reviewers, and offers resolution for negative reviews; output: draft reply text (under 500 characters for Google Business limit).

Human checkpoint

Approval Gate — every AI-drafted reply must be reviewed by a human in the Reply Editor before posting. The human can edit the text, adjust tone, regenerate the draft with different parameters, or reject it entirely. No reply is ever posted automatically — even for positive reviews. This protects the business from AI-generated content that might be off-brand, insensitive, or factually incorrect.

Database & services

Reviews DB (PostgreSQL) — tables: reviews (id, business_id, platform, reviewer_name, review_text, star_rating, sentiment, sentiment_confidence, topics, fetched_at), replies (id, review_id, draft_text, final_text, status, approved_by, approved_at, posted_at), businesses (id, name, industry, google_business_id, tone_setting, created_at), users (id, email, business_id, created_at).
Review Fetcher (Cron) — runs every 2 hours. Calls the Google Business Profile API to fetch new reviews since the last sync. For each new review, triggers Sentiment Analysis and stores the result. If auto-draft is enabled for the review's sentiment type, triggers the Reply Drafter automatically.

How it works end-to-end

Business owner connects their Google Business Profile in Settings via OAuth
Every 2 hours, the Review Fetcher pulls new reviews from Google Business API
Each new review is sent to Sentiment Analysis — classified as positive/neutral/negative with topics extracted
Review appears on the Dashboard with sentiment badge and draft status
If auto-draft is enabled, Reply Drafter generates a draft reply automatically (for negative reviews, the business owner must manually trigger drafting)
Business owner opens the Reply Editor, sees the review alongside the AI draft
At the Approval Gate, they review, edit, or regenerate the draft
Once approved, the reply is posted to Google Business via the Replies API
Review status updates to "posted" on the Dashboard
Reply rate and average response time metrics update on the Dashboard

Negative reviews are the highest-stakes replies a business writes. A bad response can go viral. The Approval Gate ensures a human reviews every reply — especially for negative reviews where tone and empathy matter most. The AI drafts, the human decides.

Bluemoonkey input prompt

This is what you paste into Bluemoonkey's canvas — a plain-language description of what the app should do. Bluemoonkey's AI advisor reads this and generates the full node architecture (pages, APIs, database, AI prompts, and checkpoint) shown above. You don't need to write anything technical here — just describe what you want in your own words.

Paste into Bluemoonkey — 0 / 1,500 characters

A review management app for local businesses who get lots of Google Business, Yelp, or Trustpilot reviews and can't keep up with replying.

I need a Dashboard showing recent reviews with a sentiment label (positive/neutral/negative), star rating, and whether a reply has been drafted, approved, or posted. I want to filter by sentiment, platform, and date.

A Reply Editor page showing the original review side-by-side with an AI-drafted reply. I can edit the tone, approve and post it, or reject and ask for a new draft.

A Settings page to connect my Google Business account, set my business name and industry, and choose a reply tone (professional, warm, or casual).

The AI should read each review, figure out if it's positive, neutral, or negative, and draft a personalized reply matching my tone — thanking positive reviewers and offering to make things right for negative ones.

Every AI-drafted reply must be reviewed and approved by me before it's posted — nothing should go out automatically, especially for negative reviews.

Check for new reviews automatically every 2 hours.

After Bluemoonkey generates the blueprint, review each node — adjust wording, check the approval gate logic, and confirm the architecture matches what you need. From there, Bluemoonkey's canvas gives you a build-ready prompt for Cursor or Claude Code with one click — no manual prompt writing required.

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FAQ

What is a review reply manager?

A review reply manager monitors customer reviews on platforms like Google Business, uses AI to classify sentiment (positive, neutral, negative), drafts appropriate replies, and routes them through a human approval gate before posting. It helps local businesses respond to reviews quickly and professionally.

Can I export this blueprint to Cursor?

Yes. Paste the Bluemoonkey input prompt above into the free canvas, let the AI advisor build out the blueprint, then click Export. Bluemoonkey generates a structured, Cursor-ready prompt for you automatically — no manual prompt writing needed.

Do I need to write the Cursor prompt myself?

No. You only write the short, plain-language prompt above and paste it into Bluemoonkey's canvas. Bluemoonkey's AI advisor turns it into the full node architecture, and when you click Export, it generates the structured, technical prompt for Cursor or Claude Code automatically.

Does it auto-post replies without human review?

No. Every AI-drafted reply goes through an Approval Gate where a human reviews, edits, or rejects it before posting. This is intentional — AI-generated replies to customer reviews can be off-brand or insensitive, especially for negative reviews where tone and empathy are critical.

Does it support platforms other than Google Business?

The blueprint is designed for Google Business Profile, but the Reviews API and Review Fetcher can be extended to support Yelp, Trustpilot, or Facebook Reviews by adding platform-specific adapters. The sentiment analysis and reply drafting work on any review text.